The best software solution is of no use if you can't implement and use it. To that end, we've developed a well-defined, provable process to have you up and running quickly and painlessly—in weeks rather than months.
Best of all, we take care of the heavy lifting. Often, you need only supply us with your recent purchase history or put us in contact with your vendors, and we'll take it from there.
Our first step is thoroughly understanding your requirements, pain points, and goals. We ask the right questions to get a complete picture of your organization. This ensures that our customizable solutions are configured to work according to your unique needs and procedures.
Our Customer Success Team develops a detailed project plan that outlines every step of your implementation, assigns a team member to oversee it, and specifies a timeline for completion.
We configure and customize SmartPO to meet your specific needs. We load your data (such as your product list or formulary), work with your vendors to ensure SmartPO communicates with them, integrate SmartPO with your accounting system, and complete numerous other tasks to deliver a fully functioning system to you.
Throughout the entire implementation process, we maintain an open line of communication with you. Regularly scheduled meetings and project updates keep you informed of our progress, and we quickly respond to any changes or requests.
Our work isn't done after implementation. We provide live training sessions for your staff, as well as online videos for common topics. Support is always available online or over the phone. Our goal is to be with you every step of the way, from start to success.